Help – adidas PK

Get help with your orders

Log in to view your recent orders, track delivery status, or arrange an exchange or return.

HOW CAN WE HELP YOU?

Returns & Refunds

Returning an item

Returns & Refunds

Exchanging an item

Returns & Refunds

HELP CATEGORIES

NEWSLETTER

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ADICLUB & NEWSLETTER

How do I create an account? Why should I join the adiClub? How do I earn points in the adiClub? How do I check my adiClub level? Do my adiClub points and/or member level expire? Can I get adiClub points for past purchases? Can I earn adiClub points with adidas partners? What are the adiClub Redemption Frequently Asked Questions? How do I reset my account password? How do I change my account settings? How do I stop receiving newsletters or other marketing emails? How can I get free shipping? How can I leave the adiClub?

COMPANY INFORMATION

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COMPANY INFORMATION

Where can I submit a compliment or a complaint? How do I find a store nearby? What donations does the adidas Group make? How do I find a store nearby? What are you doing to be sustainable? What is adidas x Parley? Can I conduct my research or school project at adidas Group? Can I use adidas’ name, logos or images? How do I apply for a job or internship? Can I submit my product design to the adidas Group?

PRODUCTS

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PRODUCTS

What should I do if the product I’m looking for, or the product in my size, is sold out? Where can I see upcoming product launches? Are all products from the Online Shop or adidas Confirmed App available in your stores? How do adidas drops work? How do I know if my product is authentic? How do you care for your shoes? What are the best running shoes for me? What materials are your products made from? What should I know about personalized gear?

ORDERING

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ORDERING

Can I cancel my online order? How do I find the product I’m looking for on the website? Why is my online order cancelled? What emails will I receive regarding my order? Will I receive a copy of my invoice? Can I pre-order or reserve a product? Why can’t I find my order in my order history? Can you ship Internationally?

DELIVERY

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DELIVERY

What are the Delivery Terms? Where does adidas ship from? How to edit shipping/billing info after placing order?

PAYMENT

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VOUCHERS

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VOUCHERS & GIFT CARDS

How do I use my promotion code? What should I do if my promotion code isn’t working? Why doesn’t my promotion code apply the correct discount to my order? Will adidas price match? How do I request a replacement promotion code? /what-should-i-know-about-gift-cards/

RETURNS & REFUNDS

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SIZE GUIDE

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