Returns | Exchange

Returns to adidas.com are free of charge and simple to make.

If you need to send an item back, simply register your return with us within 30 days of receiving your order..

Then, all that’s left to do is organize your collection. As part of our policy, all returns from Pakistan are free of charge. Please make sure to read the product policy below, before returning your items. Please note, delivery charges and COD additional charges are not refunded in case of return. Returns that do not meet our requirements may not be accepted, so please be sure to send all items back in their original condition with all Adidas.com packaging intact and labels/tags attached. Due to hygiene reasons underwear, bathing suits, are not eligible for return. If you have any queries, please do not hesitate to contact our Customer Service team through the chat/help icon located at the bottom right corner of any page.

Please follow the instructions below:

  • Sign into your account, view order history, and select the order for which return needs to be raised. You will find the create return CTA there.
  • Alternatively, visit the order tracker link in the header, search for your order using the order number and email ID. From the order details page, you can also create a return as a guest.
  • On the next page, select the checkbox ‘Return required’ for the item you wish to return and choose the return reason.
  • Once you have selected the items to return, click on Next Step at the bottom of the page.
  • You will then see a return confirmation screen to verify all details of the items you are returning.
  • Click on the checkbox to accept terms and conditions for returns, then click on Next Step.
  • Your return is now placed, and you will receive a return number.
  • Please note that returns for COD orders will be via a Gift Certificate, which will be shared with you via email.

EXCHANGE:

ODid you order an item online, but it is wrong in size? instead of returning it…

  1. You can exchange for a different size for free within 30 days in our Adidas store (Lucky One, Karachi only) as per invoice price.
  2. You can also exchange an item with any other item as per invoice price.
  3. If you choose an item with a higher price than the invoice, you can pay the difference amount.

HOW DO I EXCHANGE AN ITEM:

  1. You can exchange for a different size for free within 30 days in our Adidas store (Lucky One, Karachi only) as per invoice price.
  2. You can also exchange an item with any other item as per invoice price.
  3. If you choose an item with a higher price than the invoice, you can pay the difference amount.

Product Policy

All items returned to Adidas.com must be unworn and in new and unused condition. Those that do not meet our criteria will not be refunded and will be returned to the customer.

Please ensure products are returned with all adidas.com packaging in place in the condition that it was delivered in. We ask that you take care when trying on light colors or delicate fabrics to avoid damage that may result in a non-refund, furthermore evidence of wearing our clothing items outside of trying on the item will also result in a non-return. Please return any dust bags, certificates of authenticity and boxes as these are part of the product. Shoes should be returned without markings to the sole or shoe box. We ensure all products that leave our adidas.com warehouse is in a perfect condition. If you receive a damaged product, please contact our Customer Service team immediately.