REFUND

• If you return an item in good condition or cancel your order, you will receive a refund.
• Refunds will be issued back to your original form of payment within the Refund Timeline.
• Orders paid with a gift card will be refunded with a new digital gift card and emailed directly to the email address on file for the order.
• Returns on orders paid partially with a gift card will have the gift card balance refunded in full before refunding the credit card on file. Please note: The gift card balance cannot be refunded to the credit card and can only be refunded to the gift card.
• With some exceptions mentioned in our Return Policy, refunds will be made through your original payment method, within the Refund Timeline. Please keep in mind that, in some cases, we reserve the right to make the refund through an adidas e-gift card. See our Return Policy for more details.
• We reserve the right to deny resellers the benefit of our returns and refund policy, and we may charge a restocking fee in certain cases. Please see our Terms and Conditions for details.

RETURNED AN ITEM

When your return arrives at the warehouse, we’ll have to do a quality check. Because of this, it takes up to 5 business days to process your return. You’ll receive an email once we initiate your refund.

You’ll receive your refund within 30 days once we’ve processed your return in the warehouse.

DELIVERY COSTS

We’ll cover your delivery costs if you return your complete order via the same carrier that delivered the package. Make sure you choose standard delivery. If you select another delivery option, we can only cover the standard delivery costs. We have a different policy if you are a reseller or provided the wrong shipping address. Please see our Terms and Conditions for details.

FREQUENTLY ASKED QUESTIONS