WHAT ARE THE ADICLUB REDEMPTION FREQUENTLY ASKED QUESTONS?
Why do I have two point balances in my account?
One balance is for points that help you level up in adiClub. The other balance is for points that you can spend on newly introduced benefits. These balances might have different amounts of points depending on how much you earn or spend.
Where can I find my points balance?
Please login to your personal adiClub account here to find an overview of your points and levels.
How can I spend my points?
There are a number of ways you can spend your Points to Spend using the adidas app: Spend them on discount vouchers, buy products, contribute to a good cause or invest them into best experiences or partner offers of your choice. The amount of points you need to spend per reward is indicated in the adidas app. Stay tuned for more to come.
Can I spend my existing points?
Yes. Your points history will remain in your account, so you can choose to spend them. There is a maximum of 100,000 points per account.
If I spend too many points, will I go down a level?
No. Spending your points will not affect your level, and you can only spend the available number of points.
Will my points to spend expire?
To reward our most loyal members, there will be more adiClub benefits for those who earn points on a regular basis. Points to Spend will expire, on a rolling basis and at the end of the calendar month, 12 months after your last purchase or activity that earned you Points to Spend. But because all good things must come to an end, any Points to Spend can only be retained for a maximum period of 36 months – towards the end of the month – before they expire automatically.
Example: If you earned Points to Spend on January 1, 2022, and January 10, 2022, all your Points to Spend will be saved until the end of January 2023. However, if you made a purchase on June 21, 2022, and earned more Points to Spend, all your Points to Spend will be available for 12 months after that purchase until the end of June 2023. The Points to Spend earned in January 2022 will not be available after the end of January 2025.
Can I redeem points on adidas.com?
Yes. Currently, you can only spend your Points to Spend for discount vouchers on adidas.com. We will be continuously introducing new offers on adidas.com. Until then, download the adidas app and get the best out of adiClub.
Points x Products
Can I purchase products in-store with my points?
No. You can only spend your points on products using the adidas app.
Why can’t I find products that I can purchase with my points?
Please check that you are using the adidas app and be aware that redeemable products are limited. Follow the announcements in the app and never miss out.
Can I return a product I purchased with my points?
Points x Products purchases are Final Sale and cannot be returned or exchanged.
Points x Discount Vouchers
I purchased a discount voucher using my Points to Spend; where can I use it?
Usually, you can use your discount voucher on the adidas app, on adidas.com, and in our Retail Stores. Please read the terms & conditions of your voucher found here.
I purchased a discount voucher using my Points to Spend; how long is it valid?
Usually, vouchers are valid for 90 days. Please read the terms & conditions of your voucher.
Can I return a discount voucher I purchased with my points?
No. However, you can use your voucher within 90 days after purchase. You can subscribe to our newsletter here to not miss the opportunity for your benefit.
Points x Raffles
Can I enter a giveaway without points?
In the U.S., you can always enter without purchasing and without redeeming any points. Whenever points redemption is offered for entry, a free alternate method of entry will be explained in the terms and conditions presented for that giveaway.
Points x Good Causes
Will I get a donation report once I have contributed points to a good cause of my choice?
No. Unfortunately, points contributions are not tax deductible.
Is it possible to see the history of my good cause contributions?
Yes. Please go to your adiClub profile and click on MEMBERSHIP HISTORY to see all movements on your points accounts.
Can I subscribe to regular good cause contributions?
No. Not yet. However, you can contribute to good causes of your choice as often as you want.
Can I get my points back if I want to withdraw my contribution to a good…
