WHY IS MY ONLINE ORDER CANCELLED?

Sometimes we have to cancel orders. This can be due to a number of reasons, including:

  • Stock availability. It is most likely that your size ran out of stock before we could process your order.
  • Payment issues. Your payment did not go through or we were not able to verify your payment details.
  • Delivery address issues. You may have accidentally entered an incorrect or incomplete delivery address which we couldn’t process.

You are not charged for cancelled products. If your order, or part of it, is cancelled, you will be refunded for the cancelled products.

FREQUENTLY ASKED QUESTIONS

What is the adidas Employee Store Digital Pass?

Company Information
How do I return my product(s)?

Returns & Refunds
What are the Terms and Conditions?

Company Information
Why can’t I find my order in my order history?

Ordering